Live Operations Manager

Operations  |  Amsterdam  | ID: 7412 

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Live Operations Manager

Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the US, and we’ve set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you’ll make a valuable — and valued — contribution. We’re a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

 

About the Role

The Manager of Live Operations will work in partnership with executive management and engineering leadership to manage existing live linear channels on The Roku Channel and build out new technical systems for supporting better onboarding and management of live channels. This role will require partner communication, team management and technical skills specifically in the live video business. It will be cross functional position working alongside business and technical stakeholders to expand upon our Live Linear business.

The work we do can be challenging, but that's why we enjoy it so much. The ideal candidate isn't a bystander. They are curious and engaged, willing to jump in to solve problems and make data-driven decisions even when things feel very ambiguous. Our industry changes quickly, so we expect a great candidate to be comfortable responding quickly to changing business needs, knowing that their own success comes when the team succeeds.

What you'll be doing

  • Work with engineering leadership to create better in-house systems for onboarding partner content, monitoring streams and enhancing quality of service metrics
  • Support business teams with technical solutions for onboarding new content partners in both the Ad supported and Premium Subscription business
  • Develop optimal setup for supporting true live content, including discrete live events on The Roku Channel. This includes the necessary team structure for monitoring and triaging issues as well as setting up and orchestrating 3rd party vendors to support the effort
  • Manage relationships with Linear Certified Partners that facilitate ad supported content partner onboarding including EPG data management and Server-Side Ad Insertion (SSAI)
  • Facilitate the necessary POs and related paperwork to compensate vendors and content partners
  • Drive increased standardization and efficiency to the partner onboarding process
  • Support visibility, key performance measurements, and actionable insights into Roku's linear content channels, and plan and manage those activities and processes through completion with stakeholders

 

We're excited if you have

  • 4-6+ years of experience in the digital media space, ideally working with businesses of different sizes
  • 3+ years working in the live online video ecosystem, with strong fundamentals in SSAI and SCTE markers. An understanding of signal acquisition from satellite downlink facilities is a plus
  • Solid understanding and experience in deploying cloud-based Video Platform as a Service (AWS, Azure)
  • Proven experience working in a dynamic environment that requires a steady volume of high-level details, the challenge of identifying and tracking critical paths, complex dependencies, and executing deliverables successfully
  • Experience and knowledge managing Linear Programming Schedules, Linear or Broadcast EPG
  • Knowledge and/or experience of metadata concepts and feed formats (XML, JSON)
  • Experience leveraging advanced excel skills and working in custom CMS tools
  • Superb communication skills; verbal, written, and presentation with ease and fluidity between technical and business topics
  • Working cross functionally with internal technical and business groups
  • Self-organized with a structured thinking approach to problem solving
  • Knowledge of OTT platforms and technology
  • Bachelor's degree qualification in Business, Engineering or related discipline required. Self-motivated individual who takes ownership
#LI-SS1

The Roku Culture

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We’re independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV. 

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002. 

To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.

Thanks for considering a role at Roku. Take a moment to complete the form below. We ask that you remove any photos from your resume or CV before submitting your application. 

Additionally, providing false, misleading, or inaccurate information or responses will void this application and disqualify you from consideration. If employed by Roku, it will result in the immediate termination of employment regardless of when Roku discovers misleading or inaccurate information.

 

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