Senior Data Scientist, Customer Intelligence

Data Science  |  New York  | ID: 7899 

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Senior Data Scientist, Customer Intelligence

Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the US, and we’ve set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you’ll make a valuable — and valued — contribution. We’re a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

 

About the Role

At Roku, we make decisions based on data driven insights. The Customer Intelligence (CI) team sits at the center of this, telling the story of how we build long-term, profitable relationships with customers through common language and models, and informing actions which strengthen engagement. We utilize the Customer Lifetime Value (CLV) models which help us determine the success of our interactions with customers as well as predict what actions will strengthen our customers' relationship with us. Roku is looking for a Senior Data Scientist to partner with business stakeholders, finance, research scientists, and customer intelligence to help drive adoption of CLV.

The person in this role will leverage their business acumen and love of data to provide business insights that are relevant and digestible to key decision makers at Roku. This role will require both high technical aptitude and problem-solving abilities, motivation, and exceptional attention to detail.

 

What you'll be doing

  • Partner with research scientists and customer intelligence in developing models estimating lifetime value of existing and future customers
  • Provide analytical support and monitor trends of CLV and account revenue, analyzing causes of changes. Conduct deep dives when observing abnormal trends and identify potential risks before they manifest
  • Develop framework where CLV can be used to drive better investment decision
  • Leverage Roku's vast amounts of data to generate business insights that inform strategy at the highest levels of leadership

 

We're excited if you have

  • A bachelors degree and 5+ years of advanced analytics experience or a Masters/Ph.D. with 3+ years of experience in quantitative field (e.g. business analytics, data science, management consulting, etc.)
  • Excellent command of SQL
  • Experience with Python
  • Excellent command of Excel
  • Knowledge of statistical and predictive modeling techniques
  • Experience with data visualization tools such as Tableau or Looker
  • Deep analytical mind-set, strong out-of-the-box thinking, curiosity, and strong business intuition; can connect the dots between disparate data sources to drive insight
  • Proven track record of defining and executing key analyses with minimal supervision
  • Excellent verbal and written communication skills. Proven ability in preparing effective presentations (PowerPoint) with clear explanations of business implications to executives
#LI-SS1

The Roku Culture

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We’re independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV. 

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002. 

To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.

Thanks for considering a role at Roku. Take a moment to complete the form below. We ask that you remove any photos from your resume or CV before submitting your application. 

Additionally, providing false, misleading, or inaccurate information or responses will void this application and disqualify you from consideration. If employed by Roku, it will result in the immediate termination of employment regardless of when Roku discovers misleading or inaccurate information.

 

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Accommodations

Roku complies with federal and state disability laws and it is our policy to provide reasonable accommodations to qualified individuals, including applicants and employees, with disabilities unless the accommodation will impose an undue hardship. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to rokuhr@roku.com.

Roku considers qualified applicants regardless of criminal histories, consistent with legal requirements.

Anti-Discrimination Notice

Roku is proud to be an Equal Opportunity employer. It is the Company’s policy to provide equal opportunity to all individuals seeking employment without regards to race, color, religion, religious creed, national origin, age, sex, marital status, ancestry, physical or mental disability, military or veteran status, gender, gender identity, gender expression, sexual orientation, medical condition, genetic information, or any other protected category under federal, state, or local law. Roku also prohibits harassment or discrimination of applicants based on any of the above-listed protected categories. This policy covers all aspects of employment, including but not limited to, recruitment, selection, training, promotion, transfer, compensation, demotion, and termination of employment.

 

Voluntary Invitation to Self-Identify

This is not required to submit your application.

Completion of the form is entirely voluntary, and refusal to provide the information will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable local, state, and federal law, executive orders, and regulations.

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