Technical Operations Associate

Programming  |  Mexico City  | ID: 7721 

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Technical Operations Associate

Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the US, and we’ve set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you’ll make a valuable — and valued — contribution. We’re a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

 

About the Role

Roku is seeking a Technical Operations Associate as part of the Programming Operations team responsible for Roku's end user experience. This role provides the unique opportunity to interact and work with many different aspects of Roku including Programming Operations, Content Operations, Editorial, Engineering, QA, and Customer Support. An understanding of technical processes is needed for this role and an appreciation of the entertainment industry is desirable.

The ideal candidate will have endless curiosity and can pair a global mindset with locally relevant execution. You should be a gritty problem solver and self-starter who can drive programs with the product and commercial teams within Roku and across external strategic partner organizations. The successful candidate will display a balance of hard and soft skills, including the ability to respond quickly to changing business needs.

What you'll be doing

  • Prioritize issues for engineering to resolve and facilitating communication to operational and business stakeholders
  • Work with the broader technical operations team to maintain Roku infrastructure
  • Work with cross-functional teams to resolve day-to-day issues

We're excited if you have

  • 5+ years of relevant technical experience in video or related technology disciplines
  • Fluent in Spanish and English
  • Support multiple teams internationally to aid with Roku's expansion into Mexico
  • Ability to lead international teams in a professional manner, setting clear guidelines and expectations
  • Excellent problem solving, analytical, communication and documentation skills.
  • Resolve problems independently and follow documented escalation procedures.
  • Comfortable and adaptable in a fast-paced, dynamic work environment.
  • Ability to handle multiple priority tasks simultaneously
  • Interface with internal and external customers in a polite, positive, and professional manner
  • Detail-oriented, analytical, methodical and committed to driving quality forward
  • Experience working with multiple platform monitoring systems (Newrelic, DataDog, telestream, Kibana, Prometheus, Grafana) and ability to visualize multiple inputs to single source.
  • Experience with CDNs, video display, audio output, streaming is preferred
  • Familiar with the Entertainment industry (or being a fan of movie/TV) is a plus.
  • Knowledge of consumer product and user interfaces and networking functionality is a plus
  • Experience using FFMPEG for video analysis and troubleshooting
  • Knowledge of live streaming pipeline. Understands concepts such as RTP Protocol, transcoding, packaging, DRM and VBR
  • Understanding of data-interchange formats (JSON, XML) focused on content metadata
  • Basic experience scripting and/or coding for automation and software development
  • Willing to work flexible hours including nights and/or Weekends
  • Bachelor's degree or relevant work experience required
#LI-GZ1

The Roku Culture

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We’re independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV. 

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002. 

To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.

Thanks for considering a role at Roku. Take a moment to complete the form below. We ask that you remove any photos from your resume or CV before submitting your application. 

Additionally, providing false, misleading, or inaccurate information or responses will void this application and disqualify you from consideration. If employed by Roku, it will result in the immediate termination of employment regardless of when Roku discovers misleading or inaccurate information.

 

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