Technical Support Engineer (Contract)

IT  |  Austin  | ID: 8071 

     View more jobs

Technical Support Engineer (Contract)

Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the US, and we’ve set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you’ll make a valuable — and valued — contribution. We’re a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

 

What you’ll be doing

  • Serve as the initial point of contact for resolution of desktop/laptop related problems in both a Mac and PC environment
  • Respond to service desk calls, walk-up support, incidents and tasks, following in-house procedures and escalation processes utilizing our ticketing system and provide timely resolution of problems or escalation
  • Provide support services to Roku employees with technical problems and information technology issues including, but not limited to Microsoft products, Adobe products
  • Perform installations, configurations, upgrade tasks, basic repairs and troubleshoot laptop/desktop and workstations, resolve minor to major hardware, software and networking issues
  • Troubleshoot, research, diagnose, document and resolve technical issues surrounding Microsoft Windows, MS Office applications,  other special applications, VPN, internet connections and hardware/peripheral equipment
  • Assist with General IT office maintenance, facilitating onsite meetings, Zoom, MS Teams, Cisco WebEx Room Kits TV and Audio/Visual System Support

 

We’re excited if you have

  • 5+ years of IT support experience
  • Excellent written and verbal communication skills, with a focus in technical or instruction-oriented writing
  • Assist in communicating complicated concepts over the phone, in person, and in writing
  • Hands on experience using and/or troubleshooting Microsoft Windows 10 Microsoft Office 365 and MacOS
  • Work independently, with limited daily instruction on daily general instructions, and newly introduced assignments
  • Good understanding of wireless troubleshooting, all flavors of IEEE 802.11x (WiFi)
  • Understanding of network fundamentals and devices,LAN,WAN,ISP,Switches,Firewall,Wireless
  • Ability to think around problems and come up with creative solutions is helpful

 
Nice to have

  • Experience with Linux
  • Experience with Mobile Device Management platforms (i.e. Jamf, Intune)
  • Experience supporting Atlassian products; Confluence, Jira, Jira Service Desk, Insight
  • Experience with Microsoft SaaS products; SharePoint, O365, Azure
  • Experience working with cloud and/or SaaS applications is a plus
  • Microsoft certifications , Network+ or Cisco CCNA certified is a plus
  • Diagnostic and test tools such as Network Sniffers (Wireshark), Data generators (iPerf & ixChariot etc.)
  • In depth network concepts and protocols such as RPC, DNS, DHCP, WINS, TCP/IP, OSI, Kerberos, NTLM

 

#LI-RR1

The Roku Culture

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We’re independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV. 

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002. 

To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.

Thanks for considering a role at Roku. Take a moment to complete the form below. We ask that you remove any photos from your resume or CV before submitting your application. 

Additionally, providing false, misleading, or inaccurate information or responses will void this application and disqualify you from consideration. If employed by Roku, it will result in the immediate termination of employment regardless of when Roku discovers misleading or inaccurate information.

 

Application

×
+ Add another education
Additional questions (US)

Accommodations

Roku complies with federal and state disability laws and it is our policy to provide reasonable accommodations to qualified individuals, including applicants and employees, with disabilities unless the accommodation will impose an undue hardship. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to rokuhr@roku.com.

Roku considers qualified applicants regardless of criminal histories, consistent with legal requirements.

Anti-Discrimination Notice

Roku is proud to be an Equal Opportunity employer. It is the Company’s policy to provide equal opportunity to all individuals seeking employment without regards to race, color, religion, religious creed, national origin, age, sex, marital status, ancestry, physical or mental disability, military or veteran status, gender, gender identity, gender expression, sexual orientation, medical condition, genetic information, or any other protected category under federal, state, or local law. Roku also prohibits harassment or discrimination of applicants based on any of the above-listed protected categories. This policy covers all aspects of employment, including but not limited to, recruitment, selection, training, promotion, transfer, compensation, demotion, and termination of employment.

 

Voluntary Invitation to Self-Identify

This is not required to submit your application.

Completion of the form is entirely voluntary, and refusal to provide the information will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable local, state, and federal law, executive orders, and regulations.

Demographic Questions

Not You?

Thank you

Apply   View more jobs

Join our Talent Community

Not You?

Thank you

Related Jobs

Senior UX Researcher, International User Experience 8143 San Jose California United States San Jose, California User Experience 369 - User Experience Approvals Teamwork makes the stream work. Roku is changing how the world watches TV Roku is the #1 TV streaming platform in the US, and we’ve set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be ...
Payroll Manager EMEA Finance 7833 London England United Kingdom London, England Finance 409 - Tax, Treasury & Shared Services Approvals Teamwork makes the stream work. Roku is changing how the world watches TV Roku is the #1 TV streaming platform in the US, and we’ve set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be ...
Senior Payment & Risk Analyst Product Management 8150 Amsterdam North Holland Netherlands Amsterdam, North Holland Product Management 440 - Roku Pay Approvals Teamwork makes the stream work. Roku is changing how the world watches TV Roku is the #1 TV streaming platform in the US, and we’ve set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be ...
Senior Payment & Risk Analyst Product Management 8150 Austin Texas United States Austin, Texas Product Management 440 - Roku Pay Approvals Teamwork makes the stream work. Roku is changing how the world watches TV Roku is the #1 TV streaming platform in the US, and we’ve set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be ...
Senior Payment & Risk Analyst Product Management 8150 San Jose California United States San Jose, California Product Management 440 - Roku Pay Approvals Teamwork makes the stream work. Roku is changing how the world watches TV Roku is the #1 TV streaming platform in the US, and we’ve set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be ...
Senior Payment & Risk Analyst Product Management 8150 Cambridge England United Kingdom Milton, Cambridge, England Product Management 440 - Roku Pay Approvals Teamwork makes the stream work. Roku is changing how the world watches TV Roku is the #1 TV streaming platform in the US, and we’ve set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be ...
Sr. SW Engineer, Browse & Discovery Software Engineering 7794 San Jose California United States San Jose, California Software Engineering 224 - Search & Recommendations Approvals Teamwork makes the stream work. Roku is changing how the world watches TV Roku is the #1 TV streaming platform in the US, and we’ve set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be ...
Accounting Manager - Content Finance 8142 San Jose California United States San Jose, California Finance 410 - Accounting Approvals Teamwork makes the stream work. Roku is changing how the world watches TV Roku is the #1 TV streaming platform in the US, and we’ve set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be ...