Onboarding Operations Specialist
Human Resources | Austin, United States | ID: 10591
Onboarding Operations Specialist
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
As part of the People Shared Services team, the Talent Acquisition & People Experience team creates a seamless and welcoming Roku experience from the very first candidate touch point through a new hire’s journey. This team delivers on systems, project management, and services in Talent Coordination, Onboarding, Talent Attraction, and Talent Acquisition processes.
About the role
Roku is looking for an Onboarding Operations Specialist who will act as a partner to the Talent Acquisition team to shepherd new hires from their offer experience through their first month at Roku. This role conducts day-to-day operations and will participate in project-based work.
The ideal candidate will exercise strong attention to detail and proactive communication skills as they partner closely with Talent Acquisition, Workforce Compliance, and Roku hiring teams. They possess expertise in systems thinking to determine root cause, solve problems quickly, and bring forward solutions to onboarding partners (IT, Global Security Workplace Services, Learning & Growth).
What You’ll Be Doing
Day-to-day Operations Coordination
- Partner with Workforce Compliance and Legal on Employment Documents, Background check processes.
- Create & deploy offer documents, initiate background checks, and continually monitor and troubleshoot onboarding readiness across teams (TA for employment documentation, People Shared Services for Right to Work verifications, benefits and payroll enrollment; IT and Global Security Workplace Services for account provisioning and facility access).
- Serve as first point of contact for onboarding comms & questions. Route employment doc approvals to hiring managers and send new hire orientation invitations. Revise automated comms templates, email comms, and resources. Answer inquiries via Slack channels and Service Desk and escalate complex issues to leadership.
- Conduct monthly and quarterly audits managing region-specific vendors, requirements, and rules for new hire purchase orders and Workday data integrity.
Project Responsibilities
- Gather Greenhouse, Workday, and Service desk metrics to support dashboards and identify recurring issues.
- Project manage process improvement sprints and provide requirements to Onboarding leadership for experience and system enhancements.
- Maintain and ensure version accuracy of offer and onboarding documentation across regions, including start date guides, offer checklists, onboarding workflows and event dates.
- Collaborate cross-functionally on recruitment and new hire marketing projects across TA, Employer Brand, People Shared Services and with external TA and Marketing vendors.
We're excited if you have
- 2 to 3 years of Offer and Onboarding experience
- Strong experience with global employment documentation, background checks, and conducting onboarding activities across multiple cross-functional teams
- Must have experience utilizing an applicant tracking system (ATS) and a Human Capital Management (HCM) system. Greenhouse and Workday preferred.
- Strong interpersonal skills with ability to maintain confidentiality, uphold data integrity, and conduct business in ethical manner
- Provide effective oral and written communication with employees, candidates, vendors, contractors, and management in a professional manner
- Strong organizational skills to prioritize competing requests and attention to detail is an absolute must
- Ability to work in a fast-paced global environment
- BA/BS degree or equivalent experience
#LI-AN1
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
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Application
Thank you for applying for a role at Roku! We appreciate your interest in joining our team. We have received your application and will review it thoroughly.
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