People Ops Specialist

About the role

This role is truly global, you will need to have an operational and global mindset. In this role, the ideal candidate will be responsible for the timely completion and reporting of payroll processes, the benefits administration, and Leave of Absence programs for the countries they will be accountable for and general HR Operational actions. The candidate will be assisting in implementing and administrating scalable HR processes, policies, and practices for most countries where the company operates. In this role, the candidate must maintain detailed knowledge of assigned HR and Benefits programs within the regions they are supporting and assist employee inquiries via the company's case management tools. The candidate will be an escalation point, collaborating with cross-functional partners across other Centers of Excellence (COEs) and vendors to support employee needs. 

It would help if you were a strong problem solver and self-starter who can drive programs and operational support with little guidance. The successful candidate will display a balance of hard and soft skills, including the ability to respond quickly to changing business needs.

About the team

The People & Program Operations team is comprised of trusted consultants to our People Partners and the business leaders at Roku. We are responsible for all aspects of the employee's journey while working at Roku, from onboarding through payroll to implementing, administering, and evolving compensation and benefits programs across Roku globally.

We are looking for a People Operations Specialist (HR Operations Specialist) to join us in the UK. We are looking for someone to join our global team as we scale and improve programs for our current employees and develop innovative programs for our rapid business growth globally. Our ideal candidate will be a self-starter with extensive global experience in HR operations/administration and benefits administration. Reporting to the Manager of People Operations, this is a 'hands-on' position that requires strong attention to detail, project coordination, and skills to support our global processes and expansion projects. 

What you will be doing

• Manage day-to-day operations for EMEA/Americas with high efficiency and productivity, ensuring a successful employee journey from onboarding to off boarding.

• Provide daily and periodic support to employment and benefits compliance processes including right to work check, benefits renewals, statutory adjustments, and leaves of absence.
• Build and foster internal relationships with recruiting, payroll, and the HR Business Partner team.
• Responsible for payroll-related information, providing the highest data accuracy, confidentiality, attention to detail, and understanding of related business processes.
• Proactively identify and raise awareness about concerns or risks and participate in resolving them.
• Constantly evaluate projects to help advance benefits practices, including documentation.
• Participate in HR special projects as needed with enthusiasm and desire for professional development, including, but not limited to, Workday enhancements, global expansion and M&A due diligence and integrations.
• Own and manage sensitive employee demographic and compensation data and eligibility for right-to-work checks.
• Support and process General HR requests, i.e. Employment Letters, requests for HRIS reports, and basic employee inquiries. 
• Review, audit, correct, and report employment data through different external vendor and government tools, ensuring the accuracy of employee data integration. 
• Proactively identify and raise awareness about concerns or risks and participate in resolving them.
• Seek opportunities to leverage technology to minimize data errors and unscalable manual processes. Proactively identify areas of improvement, risks, and concerns across assigned processes and programs. 
• Build and foster internal relationships with recruiting, payroll, and the HR Business Partner team.

We're excited if you have

• Bachelor's degree required with a minimum of 5 years of work experience in Benefits Administration or HR Operations.
• High-tech industry experience preferred.
• Outstanding communication (written and verbal), organizational, and problem-solving skills.
• Fluency in English a must; other languages an advantage, i.e. Dutch, German, Danish, Portuguese
• Broad understanding of Global HR Operations and thorough knowledge of HR policies & procedures
• Experience/Understanding of global benefits essential.
• Systems and technical aptitude; advanced skills in Microsoft Suite and Workday
• Comfortable working in a dynamic, rapidly evolving business environment adaptable to change.
• Perform well under pressure, multi-task, work independently and as a part of a team.
• Flexible and able to quickly change course when the needs of the business and our team shift direction or accelerate delivery.
• You love to help shape dynamic and scalable processes.
• Comfortable handling highly confidential employee data regularly

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