Senior Manager, Business Operations, Viewer Product

Product Management | San Jose | ID: 10310 

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Senior Manager, Business Operations, Viewer Product

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Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

 

About the team

Roku’s Viewer Product team owns the ever-evolving end-to-end experience for the hundreds of millions of people who hit OK on their Roku remote every day. We design, build, and optimize everything they see—from the Roku OS home screen, Live TV Guide, and Sports Zone to the Roku Channel app on and off-platform—and power it all with our Consumer-AI personalization engine, used for these experiences as well as the billions of searches performed. Our global, cross-functional squad of product managers, designers, data scientists, and engineers spans San Jose, New York, Santa Monica, Austin, Boston, the UK, Mexico, and India. Our mission is to connect 400 million viewers worldwide to their favorite entertainment through a uniquely Roku experience that is simple and delightful.

 

About the role

You’ll be central to Roku’s mission of delivering outstanding streaming experiences to over 120 million daily viewers. Reporting directly to the VP of Viewer Product, you'll drive operational excellence, streamline resource utilization, and shape how we build products across Roku OS devices, the Roku Channel App, Mobile Apps, and our Consumer AI platform, which powers personalization. You’ll also lead the adoption of AI and new technologies to boost the efficiency and innovation of product teams. 

 

What you'll be doing

  • Strategic Planning & Resource Optimization: Lead quarterly and annual planning for a team of 500+ across product, engineering, and UX, aligning $ 150 M+ in annual headcount budget to strategic goals. Identify gaps and proactively adjust the allocation of employees to cross-functional teams that will maximize business outcomes.  
  • Cross-Functional Execution: Drive critical programs and special projects across Product, Engineering, UX, Analytics, Ads, Subscriptions, Devices, and FP&A—acting as the VP’s proxy when needed.  
  • Operational Excellence & AI Adoption: Identify and solve friction points, integrating AI-driven tools and processes. Facilitate strategic forums, including bi-weekly leadership syncs and semi-annual offsites. 
  • Stakeholder Communication: Develop clear and impactful reports and presentations for cross-functional stakeholders and quarterly business reviews. Be a trusted advisor, delivering candid insights to enable quick, informed decisions. 

 

We're excited if you have

  • 6–12 years in business operations, product/program operations, or product management in fast-paced tech environments. 
  • A bold truth-teller mindset—comfortable providing direct feedback and highly trusted across all organizational levels. 
  • Exceptional communication skills, adept at influencing senior stakeholders. 
  • Passion for emerging AI technologies and experience driving their adoption within teams. 
  • Proficient with Excel, Jira, Confluence, and AI tools in your daily work. 
  • Strong business judgment (MBA or equivalent preferred). 
  • Proven ability to manage complex, cross-functional projects end-to-end. 
  • Highly organized, detail-oriented, and strategic thinker. 
  • This role accelerates your path to Director-level leadership in Product, Business Operations, or General Management. You'll significantly expand your operational expertise, strategic impact, and executive network at one of the world's largest and fastest-growing streaming platforms.
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Benefits

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

 

The Roku Culture

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV. 

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002. 

To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.

By providing your information, you acknowledge that you have read our Applicant Privacy Notice and authorize Roku to process your data subject to those terms.

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Thanks for considering a role at Roku. Take a moment to complete the form below. We ask that you remove any photos from your resume or CV before submitting your application. 

Additionally, providing false, misleading, or inaccurate information or responses will void this application and disqualify you from consideration. If employed by Roku, it will result in the immediate termination of employment regardless of when Roku discovers misleading or inaccurate information.

 

Application

Additional questions (US)

Accommodations

Roku complies with federal and state disability laws and it is our policy to provide reasonable accommodations to qualified individuals, including applicants and employees, with disabilities unless the accommodation will impose an undue hardship. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to EmployeeRelations@Roku.com.

Roku considers qualified applicants regardless of criminal histories, consistent with legal requirements.

Anti-Discrimination Notice

Roku is proud to be an Equal Opportunity employer. It is the Company’s policy to provide equal opportunity to all individuals seeking employment without regards to race, color, religion, religious creed, national origin, age, sex, marital status, ancestry, physical or mental disability, military or veteran status, gender, gender identity, gender expression, sexual orientation, medical condition, genetic information, or any other protected category under federal, state, or local law. Roku also prohibits harassment or discrimination of applicants based on any of the above-listed protected categories. This policy covers all aspects of employment, including but not limited to, recruitment, selection, training, promotion, transfer, compensation, demotion, and termination of employment.

 

Voluntary Invitation to Self-Identify

This is not required to submit your application.

Completion of the form is entirely voluntary, and refusal to provide the information will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable local, state, and federal law, executive orders, and regulations.

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By providing your information, you acknowledge that you have read our Applicant Privacy Notice and authorize Roku to process your data subject to those terms. If you do not wish to receive any communications from Roku regarding similar roles in the future, you may unsubscribe at any time.

Thank you for applying for a role at Roku! We appreciate your interest in joining our team. We have received your application and will review it thoroughly.

Join our Talent Community

Not You?

By providing your information, you acknowledge that you have read our Applicant Privacy Notice and authorize Roku to process your data subject to those terms. If you do not wish to receive any communications from Roku regarding similar roles in the future, you may unsubscribe at any time.

Thank you for your interest in joining our talent community at Roku! We appreciate your time and effort in submitting your contact information. We'll keep you updated on future opportunities that match your skills and experience.

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