Senior Repair Manager
Operations | Austin, United States | ID: 10338
Senior Repair Manager
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the Team
At Roku, you will be at the forefront of driving supply chain innovation in a dynamic and fast-growing company. You will have the opportunity to leverage cutting-edge technologies, shape global strategy, and make a significant impact on Roku’s operational success through analytics and innovation.
About the Role
The Senior Repair Manager will lead end-to-end repair strategy and execution at Roku, coordinating across the entire logistics team, including returns, refurbishment, decommissioning, and disposal.
They will drive process standardization, cost and velocity improvements, and data-informed performance management across internal teams and external providers while contributing to product repair and channel expansion. They will operate within a team at the forefront of supply chain innovation, leveraging technology and analytics to shape global operations and deliver measurable impact.
What you'll be doing
- Design and execute global repair strategies across the global network; define scalable systems and documentation standards for outsourced providers (3PL/4PL)
- Lead repair operations end-to-end (refurbishment, decommissioning, disposal), ensuring timely, cost-effective, and sustainable disposition pathways and SLAs with service providers
- Build and manage strategic partnerships with repair vendors and reverse logistics service partners; oversee training and communication on process updates and expectations
- Drive process improvements and cost reductions across repair flows; increase velocity and enhance customer experience through data-driven optimization and automation
- Own KPI frameworks and performance management (e.g., inventory turnover, status of returns, spare parts, and repair cycles), reporting trends and actions to stakeholders
- Coordinate spare parts and returned merchandise movement among warehouses, suppliers, and repair centers with strong inventory controls
- Collaborate cross-functionally with Accounting, Engineering, Customer Service, Sales, Operations, Procurement, Finance, and Legal to meet timelines and cost targets
- Advance sustainability in reverse/repair logistics to minimize waste and support corporate environmental goals
We're excited if you have
- Bachelor’s degree in Supply Chain, Logistics, Business, Engineering, or related field (or equivalent experience)
- 8+ years in repair/logistics/supply chain with demonstrated success in strategic planning, vendor management, and process optimization
- 3–5 years focused on repair in consumer electronics or high-tech environments
- Proficiency with ERP (e.g., Oracle Cloud ERP, NetSuite), data tools (e.g., Excel, Tableau), and transportation/warehouse platforms; knowledge of inventory systems and reverse metrics
- Strong analytical mindset, project/program leadership, and ability to manage competing priorities in a data-driven, execution-oriented environment
- Excellent communication skills for coordinating across technical and business audiences and external partners; results-oriented team player focused on continuous improvement and customer satisfaction
- Experience with retail logistics, reverse logistics, repair operations, and EDI transactions is a plus
- Verified process standardization across providers and sustained cost/velocity gains through automation and continuous improvement
- Demonstrable progress on sustainability objectives (waste reduction and responsible disposition)
#LI-SB5
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
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Application
Thank you for applying for a role at Roku! We appreciate your interest in joining our team. We have received your application and will review it thoroughly.
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