Sr. Procurement Manager, Global Logistics
Operations | San Jose, United States | ID: 10875
Sr. Procurement Manager, Global Logistics
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the Team
The Supply Chain Operations team plans and drives the manufacturing, shipping, reception, storage, and delivery of Roku’s entire product portfolio. Our logistics team works cross-functionally with planning, factory management, new product introduction and order management to build and ship Roku’s product within the required time frame, and with a laser focus on cost and quality.
About the Role
This position will focus on warehousing, reverse logistics (RMA), and logistics services procurement within a team of sourcing professionals. The role owns supplier and partner relationships, defines category and supply base strategies, and leads contract negotiation, execution, and ongoing supplier governance for Warehousing, RMA, and supporting logistics services.
The ideal candidate is a high-energy, high-impact individual who thrives in ambiguous, fast-paced environments and can lead cross-functional stakeholders through complex sourcing, contracting, and supplier management activities.
For California Only - The estimated annual base salary for this position is between $165,000 - $175,000 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.
What you’ll be doing
- Lead and manage the Warehousing & RMA sourcing categories, owning end-to-end supplier engagement across third-party warehouses, fulfillment centers, repair depots, refurbishers, and reverse logistics partners
- Own the commercial strategy and supplier portfolio supporting inbound warehousing, outbound distribution, returns processing (RMA), refurbishment, resale, recycling, and disposal operations
- Negotiate, draft, and manage Statements of Work (SOWs), Master Service Agreements (MSAs), NDAs, amendments, and pricing exhibits with warehousing, RMA, and logistics service providers
- Lead RFx processes for Warehousing and RMA services, including scope definition, bid analysis, supplier evaluation, and recommendation using eSourcing tools
- Develop and execute category strategies leveraging market intelligence, supplier benchmarking, rate cards, capacity planning, and total cost of ownership (TCO) models across storage, handling, labor, repair, and reverse logistics cost drivers
- Act as the primary commercial point of contact for Warehousing and RMA suppliers, managing pricing, performance issues, claims, compliance, contract changes, and escalations
- Identify and deliver cost optimization and productivity initiatives, including network optimization, supplier rationalization, rate re-benchmarking, and process improvements across warehousing and returns flows
- Partner closely with Logistics Operations, Supply Chain, Finance, Sales, Service, and Legal teams to support budgeting, forecasting, and cost validation that withstands executive scrutiny
- Host QBRs and supplier scorecard reviews, driving accountability around SLAs, KPIs, service quality, cost, compliance, and continuous improvement
- Ensure suppliers meet commitments related to cost, capacity, service levels, quality, inventory accuracy, RMA turnaround times, and compliance
- Travel 10–20% to supplier sites for business reviews, audits, and program alignment
We’re excited if you have
- Bachelor’s degree in supply chain management, Operations, Engineering, or Business (master’s preferred)
- 8+ years of experience in Logistics / Services Procurement, with strong emphasis on Warehousing, Reverse Logistics (RMA), and contract management
- Direct sourcing experience with 3PLs, warehousing providers, fulfillment centers, repair/refurbishment vendors, and reverse logistics partners
- Strong understanding of warehouse operations, RMA workflows, inventory handling, labor models, and cost drivers
- Demonstrated expertise in services contracting, including MSAs, SOWs, rate cards, SLAs, outsourcing models, should-cost analysis, benchmarking, and commercial negotiations
- Experience running RFx processes and managing suppliers through the full contract lifecycle
- Ability to operate effectively in a fast-moving, ambiguous environment while influencing cross-functional stakeholders
- Strong analytical, communication, and stakeholder management skills
- Proficiency with Microsoft Excel, Word, and PowerPoint
#LI-SB5
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
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