Technical Operations Manager

Operations | Santa Monica | ID: 10346 

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Technical Operations Manager

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Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

 

About the Role

Roku pioneered TV streaming and continues to innovate and lead the industry. The Roku Channel has us well-positioned to help shape the future of streaming. Continued success relies on investing in our internal financial controls and processes. 

Roku is seeking a passionate and experienced Technical Operations Manager to join our Technical Operations Department. You'll play a critical role in ensuring the seamless functioning of The Roku platform including Roku Channel (TRC), working closely with diverse teams like Engineering, Product, Advertising, Editorial, and Customer Support. This senior role offers significant growth potential into people management, allowing you to guide your own team within a dynamic and fast-paced environment, shaping the future of technical operations at Roku.

What you’ll be doing

  • Champion user experience excellence: Directly impact millions of users by prioritizing technical issues for engineering resolution and effectively communicating their status to senior operational and business stakeholders.
  • Lead a team of experts: Manage, mentor, and inspire a talented group of Technical Operations Engineers responsible for ensuring the smooth operation of Roku's Platform business, setting high standards for performance and reliability.
  • Drive cross-functional collaboration: Cultivate strong partnerships with diverse teams (Engineering, Product, Advertising, Editorial, Customer Support), fostering a collaborative environment where challenges are addressed effectively, leading to collective success.
  • Empower your team's growth: Create a supportive and high-performing environment within the Technical Operations team by providing guidance, mentorship, and opportunities for professional development, nurturing individual excellence and fostering a culture of continuous learning.
  • Champion operational excellence: Identify areas for process optimization and implement innovative solutions to enhance efficiency and effectiveness within technical operations, driving continuous improvement across the organization.

We’re excited if you have

  • Proven leadership & management skills: 5+ years of hands-on experience leading or managing technical teams in Technical Operations, Networking, or streaming media.
  • Deep technical understanding: 10+ years of hands-on experience in video or related technologies, with a focus on streaming video and a deep understanding of its intricacies.
  • Networking expertise: Advanced knowledge in networking protocols, especially IP routing, DNS, and CDNs, is highly desirable.
  • Exceptional problem-solving abilities: Proven ability to troubleshoot complex technical issues independently, escalate effectively when needed, and adhere to documented procedures.
  • Adaptability & resilience: Thrive in a fast-paced, dynamic environment where priorities shift frequently, remaining calm under pressure and embracing change.
  • Clear communication skills: Excellent written and verbal communication skills, conveying technical information clearly and concisely to both technical and non-technical audiences.
  • Meticulous attention to detail: Commitment to quality and accuracy in all tasks, ensuring smooth operations of all projects.
  • Bachelor's Degree in computer science or a related field required.

Bonus points if you have:

  • In-depth experience with streaming protocols, network infrastructure management, and CDN technologies.
  • Familiarity with the entertainment industry (movies, TV shows) and its evolving landscape.
  • Knowledge of consumer product user interfaces and networking functionality.
  • Willingness to work flexible hours, including evenings and weekends, to meet project deadlines and support critical operations.

#LI-AN1

Benefits

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

 

The Roku Culture

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV. 

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002. 

To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.

By providing your information, you acknowledge that you have read our Applicant Privacy Notice and authorize Roku to process your data subject to those terms.

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Thanks for considering a role at Roku. Take a moment to complete the form below. We ask that you remove any photos from your resume or CV before submitting your application. 

Additionally, providing false, misleading, or inaccurate information or responses will void this application and disqualify you from consideration. If employed by Roku, it will result in the immediate termination of employment regardless of when Roku discovers misleading or inaccurate information.

 

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Accommodations

Roku complies with federal and state disability laws and it is our policy to provide reasonable accommodations to qualified individuals, including applicants and employees, with disabilities unless the accommodation will impose an undue hardship. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to EmployeeRelations@Roku.com.

Roku considers qualified applicants regardless of criminal histories, consistent with legal requirements.

Anti-Discrimination Notice

Roku is proud to be an Equal Opportunity employer. It is the Company’s policy to provide equal opportunity to all individuals seeking employment without regards to race, color, religion, religious creed, national origin, age, sex, marital status, ancestry, physical or mental disability, military or veteran status, gender, gender identity, gender expression, sexual orientation, medical condition, genetic information, or any other protected category under federal, state, or local law. Roku also prohibits harassment or discrimination of applicants based on any of the above-listed protected categories. This policy covers all aspects of employment, including but not limited to, recruitment, selection, training, promotion, transfer, compensation, demotion, and termination of employment.

 

Voluntary Invitation to Self-Identify

This is not required to submit your application.

Completion of the form is entirely voluntary, and refusal to provide the information will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable local, state, and federal law, executive orders, and regulations.

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By providing your information, you acknowledge that you have read our Applicant Privacy Notice and authorize Roku to process your data subject to those terms. If you do not wish to receive any communications from Roku regarding similar roles in the future, you may unsubscribe at any time.

Thank you for applying for a role at Roku! We appreciate your interest in joining our team. We have received your application and will review it thoroughly.

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By providing your information, you acknowledge that you have read our Applicant Privacy Notice and authorize Roku to process your data subject to those terms. If you do not wish to receive any communications from Roku regarding similar roles in the future, you may unsubscribe at any time.

Thank you for your interest in joining our talent community at Roku! We appreciate your time and effort in submitting your contact information. We'll keep you updated on future opportunities that match your skills and experience.

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