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Content Operations Associate

Operations | Mexico City | ID: 10253

Content Operations Associate

Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

About the team

The Content Operations team is looking for a collaborative and motivated Operations Associate to assist in troubleshooting exceptions and reviewing QC reports. We are looking for a highly organized, collaborative self-starter with a passion for learning the pipeline of content. This person excels at communicating with diverse stakeholders and has demonstrated curiosity for media workflows.

About the role

The Content Operations Associate will work within the Programing Operations department as well as communicate and collaborate across acquisitions, business, and marketing teams. They will be responsible for internal communications and will collaborate with System Operations in monitoring bugs. This role requires someone organized and detail-oriented and be responsible for reporting out partner issues and concerns. They must be capable of sorting through many competing priorities, developing strong cross-functional relationships, and succeeding in a complex and fast-paced environment. The primary responsibility is to ensure that the Roku content offerings meet our content partners’ goals. They will monitor workflow systems to ingest, transform, and publish packages of video content to the Roku platform.

What you will be doing

Collaborate with internal teams and content partners to organize schedules for upcoming SVOD releases, ensuring timely and efficient execution.
Take ownership of Subscription MX launches, delivering exceptional experiences to customers and maintaining the highest quality standards.
Coordinate and delegate tasks among production teams, service partners, and support engineers.
Collaborate with senior engineers and cross-functional teams to prioritize and resolve high-severity support issues.
Provide detailed reports to the Content Operations leadership team, highlighting performance metrics and areas for improvement.
Contribute to the development and testing of operational tools aimed at improving efficiency through automation, streamlining event workflows.
Oversee customer notifications and workflow coordination, ensuring compliance with service level agreements and maintaining customer satisfaction.

We're excited if you have

1 to 2 yrs. experience in Content Operations, ideally in a video delivery environment.
Ability to troubleshoot and resolve common workflow exceptions.
Knowledge and/or experience handling studio media assets and processes.
Knowledge and/or experience of metadata concepts and formats (XML, JSON).
Strong fundamentals in Video QC standards and practices.
Knowledge of OTT platforms and technology.
Experience with digital content distribution workflows regardless of industry.
Proven track record of solving complex problems, operating independently, demonstrating creativity, and managing multiple projects simultaneously with a strong attention to detail.
Team player, ability to engage on all levels of the organization.
Excellent writing, communication, organizational and interpersonal skills
Fluent in English and Spanish

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Benefits

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

The Roku Culture

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV. 

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002. 

To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.

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