Director of Operations Planning

About the role

Roku seeks an experienced and visionary Director of Business Planning to lead and optimize supply chain and planning functions, driving process efficiency and digitization. Based in Austin, TX, this role is critical to ensuring seamless integration between product development, procurement, sales, and logistics. The ideal candidate will have a proven track record of transforming planning organizations, driving cross-functional collaboration, and implementing digital solutions to deliver customer-centric strategies that enhance market penetration and drive margin expansion. This role will manage teams in the U.S. and China. 

What you'll be doing

Strategic Leadership:

• Develop and implement a comprehensive finished goods and material planning strategy aligned with Roku’s growth objectives.
• Lead the cross-functional Sales and Operations Planning (S&OP) process, driving collaboration across Operations, Sales, Finance, Product, and Accounting.
• Focus on strategies that enhance market penetration and support margin expansion while maintaining operational efficiency.

Forecast Accuracy & S&OP Process Development:

• Build and continuously improve demand forecasting capabilities to enhance accuracy and alignment with market trends and customer needs.
• Administer the data collection process for the sales forecast, providing validation tools to Sales Management to ensure accuracy.
• Develop a robust, cross-functional Sales and Operations Planning (S&OP) process to integrate sales, finance, logistics, and operations for effective decision-making.
• Develop dashboards and identify and implement digital solutions to automate planning and the overall Sales and Operations Planning (S&OP) function.

Customer-Centric Approach:

• Drive Collaborative Planning, Forecasting, and Replenishment (CPFR) activities with the Sales team and customer base.
• Engage with customers to align forecasts, improve demand sensing, and optimize supply capabilities.
• Embed a customer-first mindset in planning processes to exceed customer expectations.

Cross-Functional Engagement:

• Partner with Sales, Finance, Product, and Accounting to create demand-driven supply strategies, achieve financial planning goals, and support shipment targets.
• Collaborate with logistics to improve supply chain responsiveness and delivery performance.
• Collaborate with Enterprise Engineering to identify and implement digital solutions to automate the planning and S&OP functions.

Inventory & Fulfillment Optimization:

• Oversee inventory levels in a cross-functional manner with sales and logistics, ensuring quarterly targets are met, and drive continuous improvement in predictability and flexibility.
• Maintain real-time Available to Promise (ATP) reporting and oversee product allocation processes.
• Provide ongoing reporting on inventory availability and quarter-ending goals.

Operational Excellence:

• Oversee planning processes, including demand forecasting, supply planning, and inventory management, to optimize production and minimize risks.
• Drive cost optimization while maintaining quality and delivery standards.
• Establish and monitor key performance indicators (KPIs) to ensure performance targets are met or exceeded.

Digital Transformation & Process Optimization:

• Ensure alignment of data lakes and data flows across Roku.
• Design and implement dashboards, KPIs, and reporting tools to provide actionable insights and support data-driven decision-making.
• Develop detailed roadmaps to transition from manual processes to scalable, automated solutions.
• Identify, evaluate, and implement advanced digital tools and systems to enhance planning and supply chain operations.
• Leverage advanced technologies to improve data accuracy, visibility, and decision-making capabilities.

Supplier and Risk Management:

• Establish and nurture relationships with key suppliers and manufacturing partners.
• Develop cross-functional contingency plans to mitigate risks related to supply chain disruptions, component shortages, and market fluctuations.

Team Development:

• Build and mentor a high-performing team, fostering a culture of innovation, accountability, and collaboration.
• Encourage cross-functional problem-solving and provide coaching, training, and career development opportunities.

We're excited if you have

• Bachelor’s Degree in Business, Supply Chain Management, Engineering, or a related field; MBA or advanced degree preferred.
• Minimum of 10+ years in supply chain, material planning, and S&OP leadership roles, preferably in the technology, consumer electronics, or hardware industry.
• Strong background in demand forecasting, S&OP development, and supply chain optimization. Experience in compliance with Sarbanes-Oxley Act (SOX) regulations. Proven success in driving organizational transformation and implementing digital tools.
• Exceptional analytical and problem-solving capabilities. Collaborative, flexible, and resourceful with a customer-centric focus. Strong leadership and communication skills to align cross-functional teams.
• A collaborative mindset with a proactive, solution-oriented approach. A bias for action with accountability. A history of driving automation and continuous improvement. Enjoys a fast-paced, data-driven environment. Solutions-oriented and gets things done. Stays calm and focused when facing sudden shifts and disruptions in the supply chain.
• Clear and professional communication skills, especially in customer, executive, and board-facing situations.
• Willing to travel ~30% of the time. Primarily to San Jose, CA, and Shenzhen, China.
• Willing to lead calls with the China-based team ~3x to 4x per week, which may require early or evening calls to accommodate the time difference.

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