Sr. Technical Program Manager

Partner Management | San Jose, United States | ID: 10551 

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Sr. Technical Program Manager

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Teamwork makes the stream work.

 

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

 

About the team

The Partner Management team’s mission is to guide our content partners to imagine, develop, and publish best-in-class video apps and experiences. As the primary point of contact for platform, product, and technical topics, we partner closely with content publishers/streaming services, third-party developers, and cross-functional teams within Roku, including Partner Payouts, Advertising, Product, Engineering, and Legal. In addition to facilitating onboarding and managing app launches across the world, we help partners build intuitive experiences that delight customers while ensuring compliance with Roku’s platform and business requirements.

 

About the role

The Sr. Technical Program Manager is responsible for leading key initiatives primarily related to partner payouts, and other initiatives around channel store operations, certification automation, and partner support. This individual brings deep expertise in partner-facing programs, excels at building cross-functional relationships, and leverages data to drive improvements to partner experience and internal operations.

The Sr. Technical Program Manager provides insights that shape the partner ecosystem, owns high-impact roadmaps, and ensures the smooth execution of programs that are critical to Roku’s growth.

For California Only - The estimated annual salary for this position is between $94,000 - $106,000 annually.

Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.

This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

 

What you will be doing

Partner Payouts:

  • Serve as a subject matter expert for partner payout operations, ensuring tools and processes are optimized, scalable, and compliant.
  • Lead partner migration to the new payment system, track issues, and deliver a seamless partner experience.
  • Provide ongoing post-launch support, resolving issues promptly and driving continuous improvements to payout workflows.
  • Track, analyze, and report payout metrics to identify trends and inform business decisions.

Channel Store Operations:

  • Drive improvements to internal systems and processes to streamline channel store operations, deployments, and partner/developer management.
  • Collaborate with product and engineering teams to scope and deliver new features that enhance efficiency and partner experience.

Certification Automation:

  • Manage the roadmap for projects focused on automating the certification of apps in the Roku Channel Store.
  • Lead efforts to improve partner/developer management within internal systems by driving automation and operational excellence.

Partner Management & Support:

  • Leverage data to identify partner inquiry trends and recommend enhancements to partner support programs.
  • Improve self-service capabilities through better tooling, documentation, and automation.
  • Manage partner tickets and ensure the Partner Knowledge Center remains up to date and effective.

 

We’re excited if you have

  • 4+ years of technical program management or partner operations experience, ideally in a platform or marketplace environment.
  • Hands-on experience working with partner payout systems, including workflows, reconciliation, and issue resolution.
  • Direct experience migrating partners to new payment or payout systems, with a proven record of driving successful transitions.
  • Expertise in Roku Pay or similar payment systems, with an understanding of technical intricacies, payout structures, and partner-facing impacts.
  • Strong background in improving partner or developer operations through process and system enhancements.
  • Demonstrated success in driving automation initiatives, such as certification or app review processes.
  • Ability to build and maintain positive relationships with partners, provide outstanding support and proactively address concerns.
  • Proven track record of using data analysis to identify trends, improve workflows, and enhance partner experiences.
  • Excellent communication and stakeholder management skills, with the ability to influence across varying levels of the organization.
  • Bachelor's degree in engineering, Business, or related discipline preferred.
#LI-CU1

Benefits

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

 

The Roku Culture

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV. 

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002. 

To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.

By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe here at any time.

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