Supplier Quality Engineer

About the team

The Devices organization at Roku is responsible for products and partnerships that lead to continued account acquisition. Our business is fast paced, requiring the ability to work autonomously with minimal supervision in an ever-changing environment. The right mix of organizational and communication skills will be the key to success. Attention to detail and a proven ability to manage priorities are also essential. 

About the role

Roku Product Quality is seeking a Supplier Quality Manager to support manufacturing quality across our Asia supply chain, as well as support retail quality globally. This role will work with Contract Manufacturers (CMs), Joint Development Manufacturers (JDMs), and Original Design Manufacturers (ODMs) on both the new product introduction (NPI) process and mass production in Asia. The Quality Manager will also be responsible for retail quality and field performance monitoring globally.

As an Individual Contributor (IC) in the Product Quality team, the Supplier Quality Manager will work with Hardware Engineering, Sourcing, and Program Management to select new suppliers, qualify supplier facilities, processes & products, and support ongoing production Quality. The Quality Manager will also work with Roku Retailers, Roku reverse logistics, sales, customer service, and HW engineering to ensure retailer requirements are met and evaluate field performance and feedback to engineering to make improvements. 

Additionally, you will drive continuous improvement and perform regular performance reviews with manufacturers.

What you will be doing

• Perform quality process and technical assessments of manufacturers.
• Qualify manufacturing facilities, processes, and products through the Roku product part approval process (PPAP).
• Review supplier product part approval process (PPAP) submissions for completeness and technical accuracy.
• Drive continuous improvement of manufacturers based on supplier assessment results, quality performance, technical support, and delivery.
• Review and approve corrective actions for the adequacy of root cause identification and corrective actions using the 8D process.
• Ensure Roku products meet retailer requirements, manage communications with retailers on quality topics, and manage the resolution of non-conformances with retailers for all regions.
• Manage the field returns analysis process and work with Roku HW engineering and operations to make improvements based on field data.
• Develop procedures for regional and retailer repackaging needs to ensure quality of products and packaging.
• Manage First Article Inspection (FAI) process for Roku global operations.
• Drive the use of statistical tools and methods within supplier facilities including statistical process control, capability analysis, gage repeatability & reproducibility, and design of experiments.
• Drive the use of lean six-sigma within supplier facilities including 5S, value stream mapping, process failure modes & effect analysis, kaizan, and poke yoke. 

We're excited if you have

• A BS (or higher) degree in Electrical and/or Mechanical Engineering, or other applicable engineering discipline. 
• 5+ year’s experience in quality engineering in a global operation. 
• Significant experience with quality systems including ISO-9000, IATF 16949, and ISO /IEC 17025. 
• Six-sigma black belt certification, including use of statistical analysis tools such as Minitab or JMP. 
• Experience performing supplier assessments for quality systems, process control, and technical capabilities. 
• Statistical analysis knowledge in statistical process control, capability analysis, gage repeatability & reproducibility, and design of experiments using Minitab or similar tools. 
• In-depth manufacturing process knowledge for printed circuit board assembly (PCBA) / surface mount technology (SMT), electronic module assembly & test, packaging, injection molding, and electronic cables. 
• Knowledge of Picture Quality and Audio Quality testing, as well as, WiFi, BlueTooth, IR, & HDMI. 
• Knowledge of PCBA quality, including IPC-A-610 certification. 
• Industry experience in Television manufacturing, plus Consumer Electronics, Personal Computing, and/or IOT. 
• Experience with Atlassian Confluence and JIRA Ability and desire to travel domestically and internationally 25 - 50%. 
• A strong sense of integrity and dedication to ethical business practices. 
• Capable of driving in depth technical discussions on various technologies and trends in the electronics industry. 
• Highly collaborative by nature; transparent and open-minded. 
• Anticipative and forward thinking. 
• Excellent communication skills (verbal and written), including English, with a strong sense of professionalism

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