Workplace Experience Coordinator

About the role

Roku, the innovative streaming company, is looking for an experienced Workplace Services Coordinator to support our Cambridge office. We are looking for someone proactive and confident in their own ability, with an eye for detail - someone who expects the unexpected and will have the ability to have fun in this fast-paced environment.

The work we do can be challenging, but that’s why we enjoy it so much. The ideal candidate isn’t a bystander. They are curious and engaged, willing to jump in and solve problems, making data-driven decisions even when things feel very ambiguous. Our industry changes rapidly, so we expect a great candidate to be comfortable responding quickly to changing business needs, knowing that their own success contributes to the team’s success.

What you’ll be doing

• Deliver a continuous exceptional workplace experience to the Cambridge office in line with the WX vision and values.
• Act as a first point of contact to Roku staff, visitors & contractors, and assist with deliveries to and from the office.
• Actively plan local Roku events and manage the office events calendar; collaborate with the Global Employee Events & Experiences Team and with the DEI Program Manager to ensure that Cambridge aligns with global events planning. 
• Help build and participate in the Cambridge Social Committee to drive engagement initiatives. 
• Assist the Senior WX Lead with ad hoc administrative duties.
• Be part of the response team for emergencies ranging from equipment failures to health and safety incidents and evacuations.
• Carry out office checks, including meeting rooms, open office spaces, and kitchenette areas.
• Demonstrate flexibility by supporting the Sr. WX Lead with additional duties as needed, including covering responsibilities of other WX team members during both planned and unplanned absences, reflecting the cross-functional nature of the team.

This is a full-time role based in the main reception, Monday – Friday, 08:30-16:30, working from the office.

We’re excited if you have:

• 3 years plus experience in a similar role.
• Experience organizing events, ideally in both corporate and community settings. 
• Familiarity with AV systems and digital signage. 
• First Aid or Fire Marshal training (or willingness to undertake training). 
• Ability to multitask and quickly assess situations to determine required action and/or response.
• Efficient team spirit that engages, supports, and encourages colleagues and drives toward a cooperative, cohesive team dynamic.
• Highly self-motivated, persistent, dependable, and self-sufficient.
• Outstanding communication skills with excellent spoken and written English, ensuring accurate information is conveyed, relevant to the audience.
• Strong networking skills, building robust relationships throughout the organization.
• Proficiency and efficiency across Microsoft Office applications, including SharePoint, Confluence, and Jira.
• Ability to work to deadlines and priorities workload, while maintaining attention to detail.
• Discretion in handling confidential and sensitive information.

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